Return Policy for Online Purchases
1. Returns:
Customers may return items purchased online within 7 days of the delivery date for a full refund. Items must be unused, in their original packaging, and in the same condition as when received.
2. Refunds:
Refunds will be issued to the original payment method used for the purchase. Shipping fees are non-refundable.
3. Exchanges:
Customers may exchange items for a different size, colour or product subject to availability. Exchanges will be processed once the original item is received and inspected.
4. Return Process:
To initiate a return, customers must contact our customer service team to obtain a return authorization. Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
5. Damaged or Defective Items:
If an item is received damaged or defective, customers must contact us within 7 days of delivery to arrange for a replacement or refund, unless product warranty applies.
6. Final Sale Items:
Certain items, such as clearance or personalized products, may be marked as final sale and are not eligible for return or exchange.
7. Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at sales@pioneerofficesupplies.co.za or 087 164 6279.